| Service Aim：Customer’s satisfaction is the first care |
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Taking every step, Kewang always think of customers first. We often research, design and improve service quality on the customer’s position. |
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Kewang is constantly improving the service system, and strengthen pre-sale, sale, after-sales services. We will solve any problems which happen on our customers. |
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Kewang attaches great importance to customer’s suggestions, so we set up the message column for customers to express their opinions. We always believe that we will deal with customer’s suggestion as an important part to make customers satisfy. |
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Kewang has built the mechanism aiming to serve customers well. The establishment of each institution and the reform of service etc. all set customer’s demand as the core. And set up the mechanism to quickly response to customer’s suggestion. |
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| Service Integrity: Customer is always right |
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We deeply believe that customers are our purchasers and only the products are accepted by the customers, can we have the bright future. |
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Truly understanding what customers want will help us make improvement, for customers know their demands and hobbies clearly. |
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| Advocate “5S” Concepts |
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The “5S” concepts are Smile, Speed, Sincerity, Smart and Study. The “5S” concepts are the innovation of service culture. Kewang conveys the five humanized concepts by training and giving lessons to the sales team. And through the quality service, get the reward from customers. |
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